Learn, Grow, Change the World

10% of your purchase (not net profit) will be donated to https://theirworld.org/ to help marginalized children gain access to quality education.

Course curriculum

  • 1

    ORIENTATION

  • 2

    SALES MINDSET

    • Intention

    • Authenticity

    • Short Term vs. Long Term

    • Kindness vs. Niceness

    • Discussion: Sales Mindset
  • 3

    (C)ONNECT

    • Connect

    • 1️⃣ Likeability: (Being Human, Intentional, & Present)

    • 📝 Exercise: Conversation Starters

    • Discussion: Building Rapport

    • 1️⃣ Likeability: (Emphatizing, Common Enemy, Being Sincere)

    • 📝 Exercise: Giving Praise

    • 2️⃣ Building Trust

    • 📝 Exercise: Building Trust

    • Discussion: Building Trust
  • 4

    (A)SSESS

    • Assess (Research + Relevant Questions)

    • 📝 Exercise: Assess
  • 5

    (R)ECOMMEND

    • Need vs. Want (Drill vs. Hole)

    • Google Parisian Love

    • Need vs. Want (Super Fire Mario)

    • Need vs. Want: Discussion

    • Unique Selling Point (USP), Differentiation, Distinctiveness

    • Feature-Benefit-Value (FBV)

    • 📝 Exercise: Feature-Benefit-Value (FBV)

    • PSA vs. PAS

    • Tips: Recommend
  • 6

    (E)NGAGE

    • Buying Signs

    • 📝 Exercise: Buying Signs

    • Trial Close

    • Overcoming Objections/Addressing Concerns

    • Common Objections & How to Respond

    • 📝 Exercise: Objections & Responses

    • Discussion: Objections

    • Persistence without being pushy

    • Negotiation (SCARF Framework)

    • Closing

    • ➕ Resource: What I learned from 100 days of rejection (Jia Jang)

    • 📝 Exercise: Closing

    • Discussion: Closing
  • 7

    (E)XPECTATIONS

    • Expectations (Customer Experience)

    • 📝 Exercise: Exceeding Expectations/Experience Design

    • Discussion: Expectations
  • 8

    C.A.R.E. IN ACTION

    • Summary: C.A.R.E.

    • 📝 Exercise: Sales Script/Playbook

    • De-escalating customer complaints/Account Management

    • 📝 Exercise: De-escalation Script

    • Discussion: De-escalating Complaints
  • 9

    WHAT'S NEXT?

    • Questions? Ideas? Examples? Feedback?

    • What's next?